Prospective students and parents ask about programs, fees, and deadlines on WhatsApp. Without a shared system, admissions staff end up screenshotting conversations into a spreadsheet to keep track of who's where.
From Enquiry to Enrolled
Applicants lost between staff handoffs
Of history when a number connects
A single enrollment period can bring hundreds of WhatsApp enquiries about programs, fees, and deadlines. When they all land on one staff member's phone, response times slip right when prospective students are comparing their options.
Without a shared pipeline, there's no way to see how many enquiries are still open, how many converted, or where applicants are dropping off in the process.
Move a prospective student from New Lead through Qualified and Negotiation to Won as they enroll - or create a custom pipeline with your own stages.
New enquiries route automatically to whoever's online, so response time doesn't depend on one person's availability.
Tag enquiries by which program or intake they're asking about, and segment by that for targeted follow-ups.
Queue a sequence of reminder messages as an application deadline approaches, sent to everyone still undecided.
It's converted to a lead, tagged with the program, and routed to available admissions staff.
Full history stays attached - the applicant never has to re-explain their situation to a new staff member.
A sequence reminds everyone tagged as still deciding, without staff messaging each one individually.
The lead moves to Won, and the whole admissions team can see conversion numbers for the intake.
Shared team inbox across your admissions staff, with per-message attribution
Lead management with status and source tracked per prospective student
Smart routing so enquiries don't sit unanswered during peak season
Tags and segments by program, intake, or stage in the decision process
Sequences for deadline reminders and re-engagement
Custom pipelines if your enrollment process needs more than the default stages
Yes - tag enquiries by program and route or filter based on that tag, so the right staff member handles the right conversations.
Yes - build a segment of anyone tagged for a specific intake who hasn't enrolled, and queue a sequence of reminder messages to it.
Yes - the conversation and its full history stay in Yenifa, so future questions from an enrolled student pick up right where admissions left off.
The same shared inbox, pipeline, and automation flex to fit most WhatsApp-driven sales or support workflow.
