A guest asking about late check-in, a traveler confirming an itinerary detail - hospitality runs on quick, specific answers. A guest shouldn't have to repeat their booking reference to a new staff member every time the shift changes.
Full history stays visible across every staff handoff
Booking reference, room, or dates
One number, whichever staff member is on duty
Hospitality runs in shifts, but a guest's conversation doesn't reset when one staff member clocks out and another clocks in. Without a shared inbox, whoever's on now either doesn't see the earlier messages or has to ask the guest to repeat details they already gave.
Booking questions before arrival, service requests during a stay, and billing questions after checkout are often three different staff members - without one connected thread, none of them has the full picture.
A guest's conversation carries its complete history forward, no matter which staff member is currently on duty.
Tag a conversation by room, booking reference, or arrival date, so front desk can find it instantly.
Send booking questions to reservations and in-stay requests to front desk automatically.
Set a task for a late check-out request or a special arrangement that needs confirming before arrival.
The conversation routes to whichever front-desk staff member is currently on shift.
So any later question about that stay is instantly connected to the right record.
The next staff member on duty sees the full history - no re-asking the guest anything.
A task ensures a promised late check-out or special arrangement doesn't get forgotten between shifts.
Shared inbox so any staff member on shift can pick up any guest conversation with full context
Tags for room number, booking reference, or arrival/departure date
Automated routing by conversation type - booking enquiries versus active-stay requests
Follow-up tasks for pending confirmations before a guest arrives or checks out
Full message history retained for the length of a guest's relationship with the property
Works across a single property or multiple connected WhatsApp numbers for different departments
Yes - route by conversation type using automations, sending reservations questions to one team and active-stay requests to front desk.
Yes - the full conversation stays intact regardless of which staff member is currently handling it.
Yes - tag by booking reference, room, or date range, and use those tags to build segments for pre-arrival or post-stay messaging.
The same shared inbox, pipeline, and automation flex to fit most WhatsApp-driven sales or support workflow.
