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Industries

Built for the industries where customers already live on WhatsApp.

The shared inbox, pipeline, and automation are the same everywhere - what changes is how each industry actually uses them. Here's where Inbox gets used most.

Built for how you actually sell

Click an industry to see what a real conversation looks like.

Real estate

Answer inspection requests and price questions the moment they come in, from whichever agent is free - not just whoever owns the phone.

Retail & e-commerce

Handle order questions, share product photos, and confirm payments in the same thread a customer already messaged you on.

Services & bookings

Route new enquiries to the right team member automatically, and never lose track of who you promised to follow up with.

I

Hi, is the 2-bed on Admiralty Way still available? Can I book an inspection?

Emeka Obi

Yes it's still available! I have Thursday 11am or Saturday 2pm open for inspection - which works?

E
I

Saturday 2pm works. What's the rent and agency fee?

Emeka Obi

₦3.2m/year, agency fee is 10%. I'll send the full breakdown and confirm Saturday now.

E
Real Estate

Route inspection requests and price questions to whichever agent is free, and keep every buyer conversation attached to the listing it started from.

See how it works →

Healthcare

Confirm appointments, send reminders, and route patient questions to the right department - all from a number patients already have saved.

See how it works →

Insurance

Keep a compliant record of every policy conversation and claim, routed to the advisor who already owns that client relationship.

See how it works →

Banking

Route loan and account questions to the right advisor, and keep an attributed, retained record of what a client was told and by whom.

See how it works →

Education

Answer admissions and enrollment questions as they come in, and keep a pipeline of prospective students instead of a folder of screenshots.

See how it works →

E-commerce

Handle order questions, share product photos, and confirm payments in the same thread a customer already messaged you on.

See how it works →

Transport

Answer booking and shipment questions the moment they arrive, routed automatically to whoever's on shift right now.

See how it works →

Hospitality

Handle booking questions and check-in details in real time, without a guest waiting on hold or repeating themselves to a new agent.

See how it works →

Technology

Automatically sort trial questions from support requests, and score trial leads by how engaged they actually are.

See how it works →

Energy

Handle billing questions and outage surges at scale, with routing and analytics built for real customer volume.

See how it works →

Don't see your industry?

Inbox's shared inbox, pipeline, and automation flex to fit most WhatsApp-driven sales or support workflow - reach out and we'll help you map it.

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