Any single conversation can look fine in isolation. What a manager actually needs to know is whether replies are getting slower team-wide, whether one rep is carrying triple the load of another, and whether the pipeline is moving or quietly stalling - none of which is visible from inside one thread at a time.
Plans that unlock the analytics dashboard
Reply time and workload, not per-agent guesswork
See where deals are actually stalling
A shared inbox solves visibility into any single conversation, but a manager still can't tell from that view alone whether the team overall is keeping up, whether one person is quietly overloaded, or whether a specific pipeline stage is where deals go to stall.
Without aggregate numbers, that kind of insight comes from asking around and guessing - which doesn't scale past a couple of reps, and definitely doesn't scale to eight team members across three connected numbers.
See how quickly conversations are getting a first response, in aggregate and by teammate.
Understand who's handling how many conversations, so routing decisions are based on data, not assumption.
Watch where leads are actually spending their time - a stage that quietly accumulates stalled deals stands out immediately.
Unlocked from Medium up, where a team big enough to have more than one or two agents gets the most value from seeing how work is distributed.
Your team works the shared inbox exactly the same way - analytics runs in the background, not as an extra step.
See reply times, workload, and pipeline movement pulled together in one view.
A slipping reply time, an overloaded teammate, or a stage full of stalled deals stands out immediately.
Adjust routing, redistribute load, or dig into why a specific pipeline stage isn't moving - informed by real numbers, not a hunch.
Team-wide reply time tracking, in aggregate and broken down by agent
Workload distribution across every teammate handling conversations
Pipeline stage movement, surfacing where deals are accumulating or stalling
Unlocked on Medium and Large plans - the tiers built for teams big enough to need it
Reflects real-time data from your shared inbox, not a delayed export
Complements pipelines and segments - the same underlying data, viewed in aggregate instead of one lead at a time
Unlocked on Medium and Large - built for teams with enough agents that workload and reply-time trends actually matter.
This one isn't rationed by plan tier - connect a number on any plan and it works the same way from day one.
No - it's aggregate reporting on reply times, workload, and pipeline movement, not a way to review specific message content outside the inbox itself.
Yes - on plans with more than one connection, analytics can be viewed in aggregate or filtered to a specific number.
Connect a WhatsApp number and see analytics working in minutes.
